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Title
Text copied to clipboard!Commercial Support Analyst
Description
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We are looking for a Commercial Support Analyst to join our dynamic sales operations team. This role is critical in supporting the commercial organization by providing data-driven insights, process improvements, and operational support to enhance sales effectiveness and customer satisfaction. The ideal candidate will have strong analytical skills, a keen attention to detail, and the ability to work collaboratively across departments.
As a Commercial Support Analyst, you will be responsible for analyzing sales data, preparing performance reports, and identifying trends that can inform strategic decisions. You will work closely with sales managers, account executives, and marketing teams to ensure that sales processes are efficient and aligned with business goals. Additionally, you will assist in the development and maintenance of CRM systems, pricing models, and sales forecasting tools.
Your day-to-day tasks will include generating regular and ad-hoc reports, monitoring key performance indicators (KPIs), and supporting the implementation of new tools and systems. You will also play a key role in training sales staff on new processes and tools, ensuring that they have the resources needed to succeed.
To be successful in this role, you should have a background in business, finance, or a related field, along with experience in data analysis and sales operations. Proficiency in Excel and CRM platforms such as Salesforce is essential. Strong communication skills and the ability to manage multiple priorities in a fast-paced environment are also important.
This is an excellent opportunity for someone looking to grow their career in a commercial or sales support function within a forward-thinking organization. If you are passionate about using data to drive business success and enjoy working in a collaborative environment, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Analyze sales data to identify trends and opportunities
- Prepare regular and ad-hoc performance reports
- Support sales forecasting and planning processes
- Maintain and improve CRM systems and sales tools
- Collaborate with sales and marketing teams to streamline processes
- Assist in pricing strategy and margin analysis
- Monitor and report on key performance indicators (KPIs)
- Support onboarding and training of sales staff
- Ensure data accuracy and integrity across systems
- Participate in cross-functional projects to improve sales operations
Requirements
Text copied to clipboard!- Bachelor’s degree in Business, Finance, or related field
- 2+ years of experience in sales support or business analysis
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Excel and data visualization tools
- Experience with CRM platforms such as Salesforce
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and meet deadlines
- Detail-oriented with a focus on data accuracy
- Knowledge of sales processes and performance metrics
- Experience working in cross-functional teams
Potential interview questions
Text copied to clipboard!- What experience do you have in sales support or business analysis?
- How have you used data to improve sales performance?
- What CRM systems are you familiar with?
- Can you describe a time you improved a sales process?
- How do you ensure data accuracy in your reports?
- What tools do you use for data analysis and reporting?
- How do you prioritize tasks in a fast-paced environment?
- Describe your experience working with cross-functional teams.
- What challenges have you faced in sales operations and how did you overcome them?
- Why are you interested in this Commercial Support Analyst role?
